Terms of service

Last updated: August 30, 2025

Welcome to Dawa Cleaning Services (“Dawa,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, booking pages, and cleaning services (the “Services”). By booking, paying for, or using any Service, you agree to these Terms.

If you do not agree, please do not use our Services.

 
1) Who we are & how to contact us
Dawa Cleaning Services, Dallas–Fort Worth, Texas
Email: [email protected]

 
2) Eligibility & account
You must be at least 18 and able to enter binding contracts. Information you provide must be accurate and kept up-to-date. You’re responsible for activity under your account (if applicable).

 
3) Scope of services
We provide residential and commercial cleaning, including: standard/recurring cleans, deep cleans, move-in/move-out, post-renovation, carpet/upholstery (if offered), windows (interior unless stated), and add-on services (“Extras”).

• Estimates: Online/phone quotes are good-faith estimates based on the information you provide. Final pricing may adjust for actual size/condition, access, or scope changes (we’ll confirm with you first).
• Exclusions (typical): Heavy mold remediation, hazardous/biohazard cleanup (incl. bodily fluids), pest/infestation treatment, exterior high windows, lifting heavy furniture/appliances, paint removal, professional restoration. If conditions require specialized services, we’ll recommend appropriate providers.

4) Scheduling, access & lockouts

• Arrival windows: We provide an arrival window to account for traffic and prior jobs.
• Access: Please ensure safe access (keys, codes, gate info, parking).
• Lockout fee: If our team cannot access the property or is turned away, a lockout fee up to 50% of the scheduled service may apply to cover travel and reserved time.
   
  5) Preparation & safety
  To help us clean efficiently, please pick up personal items and secure valuables. For everyone’s safety, we do not clean in the presence of:

Active infestations, hazardous chemicals, biohazards, active construction hazards, or unsafe temperatures.
We may pause or refuse service where conditions are unsafe or outside scope; a call-out fee may apply.
 
6) Pets
We love pets! Please secure them during service. We do not handle pet waste or litter boxes unless explicitly included as an Extra. Let us know about pets, alarms, or special instructions in advance.

 
7) Supplies & surfaces
We bring professional equipment and eco-friendly products (unless otherwise agreed). If you request we use your products, you accept responsibility for results and any surface compatibility.
Delicate/porous surfaces: Some materials (e.g., unfinished wood, natural stone, unsealed grout, specialty fixtures) require specific care. Please tell us about sensitive surfaces and provide recommended products; otherwise, we’ll use standard best-practice methods.

8) Pricing, taxes & payment

• Pricing: Displayed or quoted prices may vary by size, condition, frequency, and selected Extras.
• Deposits: Large jobs (e.g., move-out, post-renovation, commercial) may require a deposit to secure the date.
• When due: Payment is due at completion unless otherwise agreed in writing. For recurring service, you authorize us to securely charge the card on file after each visit.
• Late/failed payments: Past-due balances may incur a late fee and pause in service. Chargebacks without first contacting us may be treated as breach of these Terms.
• Taxes: Applicable taxes are added where required by law.
• Tips: Always optional and appreciated; 100% goes to your cleaning team.

9) Rescheduling, cancellations & skips

• Flexible changes: Reschedule or cancel ≥24 hours before your appointment to avoid fees.
• Late cancellation/skip: Changes <24 hours may incur a fee of up to 50% of the scheduled service.
• Recurring plans: Skipping visits may adjust the per-visit rate (e.g., moving from weekly to bi-weekly level of effort).

 
10) Satisfaction guarantee & re-cleans
Your happiness matters. If something was missed, email [email protected] with photos within 24 hours of the visit. We’ll return for a focused re-clean of the reported areas at no charge.

Re-cleans must occur within a reasonable window and do not apply where the condition changed after the service (e.g., new messes, visitors, pets).
Refunds: Because time/labor are rendered, cash refunds are not typical; our primary remedy is a re-clean. Where appropriate, a partial credit may be offered at our discretion.
 
11) Damage & breakage policy
We treat your home or business with care. If damage occurs:

• Report promptly: Notify us within 24 hours with photos and a description.
• Assessment: We may inspect and determine repair vs. replacement.
• Limit of liability: Our liability is limited to the lesser of (a) cost of repair, (b) fair market value, or (c) replacement with a similar item, up to the amount you paid for the service in which the incident occurred.
• Exclusions: Pre-existing wear, improper installation, unstable items (artwork, décor not secured), fragile items not disclosed, inherent defects or poor condition, and damages from client-provided products/equipment.
• Keys & security: We follow reasonable key/code handling. Please notify us immediately of any security concerns.
   
  12) Photos & quality assurance
  For training and quality control, our team may take limited before/after photos of work areas (no faces, personal documents, or address details). We will not use identifiable media for marketing without your explicit consent. You can opt out of QA photos by emailing [email protected] (note: this may limit certain guarantees).

 
13) Weather, emergencies & force majeure
Delays or cancellations may occur due to severe weather, power/water outages, accidents, illness, or events beyond our reasonable control. We’ll work with you to reschedule at the earliest availability.

 
14) Staffing, subcontractors & non-solicitation
We may use employees or vetted subcontractors. By using our Services, you agree not to directly hire a Dawa cleaner introduced through us for a period of 12 months after your last service. If you do, a placement fee of $1,500 (or the equivalent of eight weeks of that cleaner’s average wages, whichever is greater) is due to Dawa to cover recruiting and training costs.

 
15) Commercial & property rules
For commercial clients, you’re responsible for ensuring site access rules, background check requirements (if any), and on-site safety orientations are communicated before the job. Additional compliance costs may adjust pricing (we’ll confirm in advance).

 
16) Gift cards & promotions
Gift cards and promotional credits are non-refundable, have no cash value, and may be subject to expiration dates and location/service eligibility. Lost or stolen cards will not be replaced except where required by law.

 
17) Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information.

 
18) Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

 
19) Limitation of liability
To the maximum extent permitted by law, Dawa and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits/revenues, arising out of or in connection with the Services or these Terms. Our total liability for any claim is limited to the amount you paid for the Service giving rise to the claim.

Some jurisdictions do not allow certain limitations; in those cases, the above limits apply to the fullest extent permitted.

 
20) Indemnification
You agree to indemnify and hold Dawa harmless from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your misuse of the Services, or (c) any claim that your instructions caused damage or violated someone’s rights.

 
21) Disputes, governing law & venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of state and federal courts in Dallas County, Texas.
Class action waiver: You and Dawa agree to bring disputes only in your or its individual capacity, not as a class member in any class or representative action.

(If you prefer binding arbitration instead of courts, tell me and I’ll add an arbitration clause.)

 
22) Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on our site with a new “Last updated” date. Your continued use of the Services after changes indicates acceptance.

 
23) Entire agreement & severability
These Terms (plus any written service order/quote and our Privacy Policy) are the entire agreement between you and Dawa regarding the Services. If any provision is held invalid, the remaining provisions remain in full force.

 
24) Contact
Questions about these Terms? Need to reschedule or report an issue?
Email: [email protected]