Privacy policy

Last updated: August 30, 2025

Dawa Cleaning Services (“Dawa,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or apply for a job with us.

By using our websites or services, you agree to this Policy. If you do not agree, please discontinue use.

 
1) Who we are
Dawa Cleaning Services, based in Dallas, Texas, provides residential and commercial cleaning services throughout the DFW area.
Contact: [email protected]

 
2) What this policy covers
This Policy applies to information we collect:

• On our websites and pages we host (e.g., booking and careers pages)
• Via embedded forms and upload widgets
• Through phone, SMS, email, and customer support
• When you apply for a job with us

It does not apply to third-party sites we do not control that may link to or from our site. Review their policies separately.

 
3) Information we collect

a) Information you provide

• Contact & identifiers: name, email, phone, address, preferred service areas.
• Service details: property type/size, frequency, notes, scheduling preferences.
• Transactions: booking details, invoices, and limited payment metadata (we do not store full card numbers).
• Communications: messages, support inquiries, testimonials/reviews.
• Job applications: resume/CV links or files, employment history, availability, certifications, and references. (Please do not include sensitive information unless requested and relevant.)

b) Information collected automatically

• Device & usage: IP address, browser, device type, pages viewed, referring URLs, date/time, approximate location (city/region).
• Cookies & similar tech: to keep your session, remember preferences, perform analytics, and improve our site.

c) Information from third parties

• Service partners (e.g., booking/scheduling, payments, file-upload, forms, analytics, email/SMS providers) may send us data needed to deliver our services (e.g., payment status, file URLs, diagnostics).
   
  4) How we use your information
  We use information to:
• Provide, schedule, and personalize cleaning services
• Create and manage accounts or bookings
• Process payments and send receipts
• Communicate about appointments, updates, and support
• Improve site performance, quality, and safety
• Send marketing communications if you opt in (you can opt out anytime)
• Evaluate job applications and manage recruiting
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

Legal bases for EEA/UK visitors (if applicable): performance of a contract, legitimate interests (e.g., security, improvement), consent (e.g., marketing/certain cookies), and legal obligations.

5) How we share information
We do not sell your personal information. We share it only as needed:

• Service providers / processors: website hosting (e.g., Durable), booking/scheduling, file upload, form processing, analytics, payment processing, email/SMS and customer-support tools. They must protect your data and use it only to provide services to us.
• Business transfers: in a merger, acquisition, or asset sale, your information may transfer with the business.
• Legal and safety: to comply with law or lawful requests; to protect rights, safety, and property of users, staff, or the public.
• With your direction or consent.

We do not permit third parties to use your data for their own marketing without your permission.

 
6) Cookies and tracking
We (and service providers) use cookies, pixels, and similar technologies for:

• Essential functions: security, authentication, preferences
• Analytics: understanding site usage and improving experience
• (Optional) Marketing: only if/when implemented and permitted

Your choices: Most browsers let you block or delete cookies. Doing so may impact functionality. For analytics/marketing preferences, use our cookie banner (where available) or your device settings.

Do Not Track: Industry standards are evolving; we generally do not respond to DNT signals.

 
7) Payments
Payments are processed by third-party processors. We do not store full payment card numbers. Your payment information is handled under the processor’s policies and security standards (e.g., PCI DSS).

 
8) Data retention
We keep personal information only as long as necessary for the purposes described above, including:

• Bookings & invoices: as required for accounting, tax, and legal obligations
• Customer accounts: while active, and for a reasonable period after inactivity
• Job applications: typically up to 24 months for current/future openings (or delete sooner upon request, unless required by law)
  We then delete or anonymize information in a secure manner.

 
9) Security
We use administrative, technical, and physical safeguards designed to protect personal information (e.g., HTTPS in transit, access controls). No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

 
10) Your privacy choices & rights
a) Marketing choices
You can opt out of promotional emails at any time via the unsubscribe link or by emailing [email protected]. We may still send transactional/service messages (e.g., booking confirmations).

b) Access, update, delete
Request access to, correction of, or deletion of your personal information by emailing [email protected]. We may need to verify your identity and retain certain data as required by law.

c) State-specific rights (U.S.)
Depending on your state (e.g., CA, CO, CT, UT, VA, TX), you may have additional rights such as: confirm processing, access, delete, correct, portability, or opt out of certain targeted advertising. To exercise these rights, contact [email protected] and state your residency. If we deny a request, you may have the right to appeal; instructions will be provided in our response.

 
11) Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact [email protected] so we can delete it.

 
12) International transfers
We may process information in the United States and other countries where our service providers operate. If you are outside the U.S., your data may be transferred to and processed in the U.S., which may have different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

 
13) Third-party links & embedded content
Our site may include links to or embedded content from third parties (e.g., booking pages, forms, file uploaders). We are not responsible for their privacy practices. Review their policies before providing information.

 
14) Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will notify you (e.g., by posting a notice on our site or sending an email). The “Last updated” date shows when this Policy was revised.

 
15) How to contact us
Questions or requests about this Policy or your information?
Email: [email protected]

16) SMS/Text Terms & Consent (U.S.)
By providing your mobile number and opting in (e.g., checking a box or texting a keyword), you consent to receive recurring text messages from Dawa Cleaning Services, which may include appointment updates, service notifications, customer support messages, and (if you opt in) promotional offers.

• Consent is not a condition of purchase.
• Message frequency varies.
• Message & data rates may apply.
• Opt-out: Text STOP to end. You will receive one final message confirming your opt-out.
• Help: Text HELP for assistance or email [email protected].
• Supported carriers: Vary by region; carriers are not liable for delayed or undelivered messages.
• Eligibility: You represent you are the owner or authorized user of the mobile number provided. If you change or recycle your number, please notify us.

We may use an automated system to send messages. We process your mobile number and related metadata to provide the SMS program and maintain records of consent/opt-out, consistent with this Policy.

If you believe texts are sent in error, contact [email protected].

 
17) Cookie Preferences & Banner Language
We use cookies to run our site and improve your experience. Where required, we display a cookie banner and allow you to manage preferences.

Suggested banner text (you can use this in your cookie banner):

We use cookies to help our site work, to understand traffic, and—if you accept—to personalize content. Click “Accept All” to consent, or “Manage Cookies” to choose categories.

Cookie categories we use:

• Strictly Necessary (always on): Security, network management, accessibility, session.
• Analytics (optional): Site usage and performance improvements.
• Marketing (optional, if enabled): Personalization or ads on our or third-party sites.

Your choices:
Use the “Manage Cookies” link in the banner (or footer) to toggle Analytics and Marketing cookies at any time. Disabling certain cookies may affect site performance.

 
18) Data Processing Addendum (DPA) for Business Clients
For commercial clients, to the extent we process personal information on your documented instructions as a service provider/processor, we offer a Data Processing Addendum incorporating appropriate terms (e.g., confidentiality, security, sub-processor commitments, data-subject requests, and—where applicable—Standard Contractual Clauses for international transfers).
To request our DPA: email [email protected] with subject “DPA Request”. We will also provide a current list of sub-processors upon request.