FAQs

To create an account, simply book a service. You will then receive an email with instructions to set up your password and complete the registration process. You may also register directly at: https://www.dawacleaningservices.com/embed-sign-up-form.

Yes. We proudly serve the Dallas metropolitan area and surrounding communities. If your location is within approximately a 60-minute radius, our team will be able to assist you.

Appointments can be scheduled by calling our office directly or booking through our website. Both options are designed to provide convenient access to our services.

Yes. We provide all necessary eco-friendly cleaning products and equipment. Should you have specific product preferences, please inform us in advance so we can accommodate your request.

Our booking page includes a selection of optional extras you may add to your service. For any specific requests, please provide the details in the ‘Additional Information’ section when booking. Alternatively, you may reply directly to your confirmation email or log in to your account to include any comments you would like applied to your service.

Visit our customer page at https://www.dawacleaningservices.com/sign-in

You can submit a password change request on the customer login page.

Log into your account at https://www.dawacleaningservices.com/sign-in and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account at https://maids2match.launch27.com/login and update your address on file.

Log into your account and update your card on file. Your new card will automatically be noted as your default card.

Yes. Simply enter your coupon or gift card code in the booking form when creating your reservation. The final price will automatically adjust to reflect your available balance. You may also log into your account at any time to review and apply any remaining gift card balances.

Our vouchers are designed as a welcome incentive for new clients. However, we also provide ongoing savings opportunities for returning customers, including discounts on recurring services, seasonal promotions, and special offers for holidays and birthdays.

You can access your unique referral ID by logging into your account. Share this ID with friends, and when a friend books through your referral link, they will receive a $25 discount. Additionally, you will earn a $25 referral reward, which can be applied toward a future service.

Yes. All of our cleaning professionals undergo a thorough interview process and a comprehensive nationwide background check. Only a small percentage of applicants are selected to join our certified team, ensuring you receive the highest level of service and professionalism.

In the rare event that an issue arises during your appointment, we are committed to resolving it promptly. Simply notify us right away, and our team will take the necessary steps to make it right.

Absolutely. We utilize multiple layers of security to protect your information. Our booking platform is secured with extended validation SSL encryption. Payment processing is handled by Stripe, which employs its own 256-bit security protocols. Additionally, we never store your credit card details—only a secure token that authorizes payments. Rest assured, your data security is our top priority.

Yes. As part of our rigorous hiring process, every applicant must successfully pass a detailed nationwide background check before joining our team.

We stand behind the quality of our services with a 100% satisfaction guarantee. If you are not satisfied with your cleaning, we will return within 24–48 hours to re-clean at no additional cost. If you remain unsatisfied after the re-clean, we will provide a partial refund.

If a service does not meet your expectations, please contact us within 24 hours. We will promptly send a team to resolve the issue. If, after the re-clean, you are still not satisfied, we will issue a partial refund in recognition of your concerns.